Frequently Asked Questions
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How do I access Employee Navigator?
To access your benefits, visit Employee Navigator and sign in.
If you’ve forgotten which email address you used or your username, please contact HR for assistance.
If you’ve forgotten your password, click the “Forgot Password” link on the login page to reset it. -
What and when is Open Enrollment?
Open Enrollment is the annual period when employees can review and make changes to their benefits elections for the upcoming plan year. This includes enrolling in coverage, changing plans, or adding/removing dependents.
Open Enrollment typically takes place in late October or early November. The exact dates are determined each year after we receive our renewal information, which usually arrives in October.
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Can I make changes to my benefits during the year?
In most cases, benefits elections can only be changed during Open Enrollment. However, you may make changes during the year if you experience a qualifying life event (QLE), such as marriage, divorce, birth or adoption of a child, or loss of other coverage.
You must submit your change within 30 days of the qualifying event (60 days for a birth or adoption). Supporting documentation may be required.
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What is a QLE (Qualifying Life Event)?
A Qualifying Life Event (QLE) is a specific life change that allows you to make updates to your benefits outside of Open Enrollment.
Common examples of QLEs include:
Marriage or divorce
Birth or adoption of a child
Loss or gain of other coverage
Change in employment status (yours or your spouse’s)
You must report the event and submit any benefit changes within 30 days of the qualifying event (60 days for a birth or adoption) in order for the changes to be approved.
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What is the difference between an HDHP (High Deductible Health Plan) and Copay Plan?
A High Deductible Health Plan (HDHP) and a Copay Plan differ in how you pay for care and how costs are structured.
HDHP (High Deductible Health Plan):
Lower paycheck deductions (lower premiums)
Higher deductible before the plan begins to pay
You pay the full cost of most services until the deductible is met
Eligible to open and contribute to a Health Savings Account (HSA), which offers tax advantages
Due to IRS rules, certain programs (such as Valenz) cannot provide true first-dollar coverage. This means you may need to pay for services upfront until you meet the required minimum deductible, and then submit for reimbursement if applicable
Copay Plan:
Higher paycheck deductions (higher premiums)
Lower deductible
You pay set copays for many services (like doctor visits and prescriptions)
More predictable out-of-pocket costs
The first-dollar coverage rule does not apply, meaning eligible services or programs may be covered without needing to meet a deductible first
In general:
An HDHP may be a good option if you want lower premiums and are comfortable with higher upfront costs, while a Copay Plan may be better if you prefer predictable costs when receiving care. -
What is a deductible?
A deductible is the amount you pay out-of-pocket for covered healthcare services before your health insurance plan begins to pay.
Copay Plan:
The deductible is $500 (individual) / $1,000 (family). After you meet the deductible, the plan pays 80% of covered services and you pay 20% (coinsurance) until you reach your out-of-pocket maximum.HDHP (High Deductible Health Plan):
The deductible is $6,000 (individual) / $12,000 (family). You pay the full cost of covered services until the deductible is met. After that, the plan pays 100% of eligible expenses. -
What is coinsurance?
Coinsurance is the percentage of the cost you share with your health insurance plan after you have met your deductible.
Copay Plan:
After meeting your deductible, you pay 20% of the cost of covered services, and the plan pays 80% until you reach your out-of-pocket maximum.HDHP (High Deductible Health Plan):
After you meet your deductible, the plan pays 100% of covered services, so coinsurance does not apply. -
What is an out-of-pocket maximum?
The out-of-pocket maximum is the most you will pay for covered healthcare services during a plan year. Once you reach this limit, your health plan will pay 100% of eligible expenses for the rest of the year.
This total includes amounts you pay toward your deductible, copays, and coinsurance.
Copay Plan:
After you reach your out-of-pocket maximum, the plan pays 100% of covered services for the remainder of the plan year.HDHP (High Deductible Health Plan):
Once you meet your deductible, the plan already pays 100% of covered services, so you effectively reach your out-of-pocket maximum at that point. -
What is the difference between an HSA (Health Savings Account) and an FSA (Flexible Spending Account)?
A Flexible Spending Account (FSA) and a Health Savings Account (HSA) both allow you to set aside pre-tax money for eligible healthcare expenses, but they work differently.
FSA (Flexible Spending Account):
Available regardless of your medical plan (if offered)
Allows you to set aside pre-tax money for eligible healthcare expenses
Provides tax savings by reducing your taxable income
Funds typically must be used within the plan year (“use it or lose it,” with limited exceptions if applicable)
HSA (Health Savings Account):
Only available if you are enrolled in a High Deductible Health Plan (HDHP)
Funds roll over year to year—there is no “use it or lose it” rule
The account is yours to keep, even if you leave employment
Can be used for current or future medical expenses
Offers tax advantages, including tax-free withdrawals for eligible expenses
In general:
An FSA is a great option for budgeting healthcare expenses within the year, while an HSA offers more long-term savings and flexibility. -
Are GLP-1 medications covered for weight loss?
At this time, GLP-1 medications are only covered when prescribed for a diagnosis of Type 2 Diabetes. They are not currently covered for weight loss alone.
For more information about coverage and specific medications, please contact SmithRx directly.